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Reasons for Office 365 Issues:-
Internet access is required to set up your Microsoft account. For Office 365 Home and Office 365 Personal, internet connectivity is required once monthly for uninterrupted service.
· Conflicts with antivirus and firewall
Check if your Antivirus program is blocking any of the programs that are getting installed on your computer. It is always suggested to disable your antivirus before you install any program in your computer.
· Temporary files and Temporary internet files:
There might be temporary files and temporary internet files and the junk files in your computer which will cause the registry issues and make some services not responsive. These temporary files might cause trouble for the system programs.
It is important for you to optimize and tune up your computer.
· Reset Internet Explorer settings
There could be a problem with your web browser which may cause this kind of issue.
The temporary Internet files and the Browsing Cache ,tools bar, add-ons and the other internet souces might cause the problem for you to perform the online installation.Stop the print spooler.
· Remove older versions of Office
There could be old office versions running on your computer. It is required for you to uninstall and remove the old office versions before installing the latest Office 2013 or office 365.
· Start Internet Explorer without add-ons
initiating the installation without addons may help you sometimes.
· Run system file checker: sfc /scannow
To resolve some of the system file issues, it is required to run the system file checker.
· Turn off hardware acceleration
In computing, hardware acceleration is the use of computer hardware to perform some functions faster than is possible in software running on the general-purpose CPU. Examples of hardware acceleration include blitting acceleration functionality in graphics processing units (GPUs) and instructions for complex operations in CPUs.Reset the Task Scheduler.
It is better to disable Hardware acceleration incase if it’s enabled
· Try a hardwired connection
If your Internet is running on Wifi connection, try changing it to hardwired connection because the wireless connection is always slower than a wired connection.
· Create a new Windows Admin profile (Windows 7 only)
Check if you are having admin privileges on your Windows Operating system.
The basic trouble shooting for we ran into a problem is to repair the office program , if it fails we need to uninstall and re-install the program. The necessary steps may be helpful in understanding how to install Office and Uninstall/repair Office programs.
Windows 7
- Click Start > Control Panel > Programs > Programs and Features.
- Click the Office program you want to repair, and then click Change.
- Do one of the following:
- In Office 2010, click Repair > Continue.
- In Office 2013, click either Quick Repair.
You might need to restart your computer after the repair is complete.
Windows 8
- Press the Windows logo key + X to see a list of commands and options. (Basically a quick way to get toPrograms and Features in Control Panel.)
- Click Programs and Features.
- Click the Office program you want to repair, and then click Change.
- Do one of the following:
- In Office 2010, click Repair > Continue.
- In Office 2013, click either Quick Repair.
You might need to restart your computer after the repair is complete.
If the issue still persists you need to uninstall the office and re install.
Type in the product key and click on Setup It will ask you to login to your Microsoft account. So that the new installation is associated with your Microsoft Account. Hence it is not required to keep the product key for the future use. It will be added to your Microsoft Account. Follow the below steps to complete the installation 
Now you are good to use the new Office 2013 or Office 365.
still need assistance(remote or live) to resolve the issue initiate the chat.